Saw someone go above and beyond? Tell us about it. This is for moments that were coin-level - beyond what the job normally asks, where it cost something or mattered when the stakes were high. Doing the job well is great, but that's not what this is for.
Be specific. What exactly did they do, what was at stake, and what would have happened if they hadn't stepped up? The story is what the committee reads, so the detail matters.